Support Team

Many resources, one goal: your satisfaction.

Because support is such a priority to you, Best Way Technologies has designated an entire team of professionals to manage every aspect. You may never need them all. But it should be reassuring to know that they’re here, ready to assist you in realizing the optimum benefits from your Best Way software.

Software Engineer

Best Way Technologies software engineers are directly involved in the installation and implementation of your system. Once it is running successfully, they answer any trouble tickets dealing with specific issues. Throughout the problem-solving phase, they are in constant contact with you.

Customer Service Representative

After the installation of your software, you will be assigned a customer service representative who will be your main contact with Best Way Technologies. Your representative will continually monitor your trouble tickets, coordinating responses with software engineers as necessary, determining the level of support needed through the Best Way Technologies triage system, and following through to confirm that the issue or problem has been resolved. In addition, your representative will keep you informed of available upgrades for your software.

Customer Advocate

You have a voice at Best Way Technologies — your Customer Advocate. The Customer Advocate acts as your liaison with our entire organization. The Customer Advocate audits trouble tickets to ensure our engineers and customer service representatives are solving any problems and communicating with you. When carrier issue updates or agencies post new regulations, the Customer Advocate makes sure you’re aware of them. The sole responsibility of our Customer Advocate is to help you gain the maximum value from your Best Way Technologies system.

The Customer Advocate also seeks your feedback about ProShip in general so that we can continue to make ProShip responsive to your needs.