Customer Outreach

Shipping is a one-way transaction. Communicating with customers is not.

You have many ways of reaching Best Way Technologies, whether through calls to your customer service representative, online troubleshooting, or initiating a trouble ticket. But communication is a two-way transaction, so Best Way Technologies often reaches out to customers. Every customer is given the opportunity to complete periodic customer satisfaction surveys. In addition, our Customer Advocate performs random spot checks with customers, asking five easy questions about current satisfaction. The Customer Advocate also issues proactive customer alerts, informing you about industry trends and issues, as well as acting as the ProShip liaison with carriers, because we schedule regular conference calls with them to discuss compliance changes, software issues and specific customer concerns.